Service software built for plumbed-in coolers, taps and boilers
Point-of-use equipment lives or dies on filter changes and sanitisation being done on time, every time. ProWat schedules the work per asset, gives engineers the right parts and skills, and keeps the service history to prove it.
POU service is easy to get wrong
Plumbed-in coolers, taps and boilers don't get swapped out like bottled units — they sit on site for years, and every filter change and sanitisation has to happen on schedule, on that exact machine.
Sanitisation dates get missed
Sanitisation is typically due every three months per asset. Without a schedule tied to the individual machine, dates slip, and you only find out when a customer complains or an audit asks for evidence.
Installs and de-installs fall through the cracks
A plumbed-in unit needs a proper install job — and, at the end of a contract, a de-install and decommission. Treating these as generic visits loses the checklist and paperwork that protects you.
The wrong engineer turns up
Plumbing-in a boiler or diagnosing a fault needs specific skills and certifications. Sending an engineer without them means a wasted visit and a customer without hot water.
No record of what was actually done
When a customer or auditor asks 'when was this machine last sanitised, and by whom, with what filter?', a paper docket or a memory isn't good enough.
What ProWat does
ProWat treats every plumbed-in cooler, tap and boiler as an asset with its own schedule, history and compliance record — not just another stop on a round.
Filter change schedules per asset
Each machine's filter type and change interval is set against its own record, and ProWat raises the job automatically as the due date approaches — no relying on memory or a spreadsheet.
Sanitisation on a recurring cycle
Sanitisation visits — typically every three months — are scheduled per asset and tracked against the last completed date, so nothing quietly drifts past due.
Installation and de-installation as proper jobs
Installs and de-installs get their own job type, checklist and sign-off, capturing plumbing connections, water tests and decommissioning steps so the paperwork is there when you need it.
Engineer scheduling by skill and certification
Jobs are matched to engineers who hold the right skills and certifications, so a boiler install or a fault call goes to someone who can actually complete it first time.
Van stock and parts tracking
Filters, seals and spare parts are tracked against van stock, so engineers arrive with what the job needs and you can see what's been used against which asset.
Full service history per machine
Every filter change, sanitisation, repair, install and de-install is logged against the individual asset, building a complete, auditable history over its whole life on site.
The outcome
Zero missed sanitisations
Recurring per-asset schedules keep every machine within its cycle.
First-time fix rate up
The right engineer, skills and parts arrive together, first time.
Audit-ready in minutes
A complete service history per machine is always ready to show.
Cleaner contract handovers
Proper install and de-install jobs leave nothing undocumented.
Frequently asked questions
How often does ProWat schedule sanitisation?
Sanitisation is typically due every three months per asset, and ProWat schedules and tracks each cycle against the individual machine, flagging jobs as they come due.
Can ProWat manage installs and de-installs, not just servicing?
Yes. Installation and de-installation are their own job types with dedicated checklists, capturing plumbing, water tests and decommissioning so the record is complete at both ends of a contract.
Does ProWat make sure the right engineer is sent?
Yes. Jobs are matched against the skills and certifications held by each engineer, so plumbing work and specialist tasks go to someone qualified to complete them.
Does ProWat track van stock and parts?
Yes. Filters, seals and spare parts are tracked against van stock and logged against the asset they're used on, so you always know what's fitted where.
What does the service history include?
Every filter change, sanitisation, repair, installation and de-installation is recorded against the individual machine, giving you a full, auditable history you can produce on demand.
See plumbed-in service scheduling against your own asset base
Book a demo and we'll show you how ProWat schedules filter changes and sanitisation, manages installs and de-installs, and keeps a full service history per machine.
Want to go deeper first? Read our guides on sanitisation scheduling and asset lifecycle scheduling.
Managing rental too? See water cooler rental billing software.
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