Residential water delivery software for home and office rounds
Homes bring more accounts, smaller orders and more admin per pound of revenue than offices. ProWat handles subscription-style repeat orders, card-on-file billing, access notes and customer self-service, so residential rounds are profitable, not painful.
Homes don't behave like offices
Residential delivery brings in volume, but every extra household is another small account, another doorstep, another card to charge and another person to keep informed.
Many small accounts, disproportionate admin
A hundred households ordering a bottle a month generate far more billing runs, queries and address changes than a handful of offices ordering pallets — and most systems weren't built for that ratio.
Nobody's in when the van arrives
Homes are often empty during the working day. Without access instructions, safe-place notes and delivery notifications, a wasted trip to a house costs just as much as one to a business.
Manual card charging doesn't scale
Chasing payment for hundreds of individual customers by phone or invoice is a full-time job. Miss a charge and you're chasing a debt worth less than the call to collect it.
Customers expect self-service
Homeowners expect to manage their own order, delivery date and payment details online, the way they do with every other subscription — not ring an office during business hours.
What ProWat does
ProWat gives residential rounds the same operational rigour as commercial accounts, without burying your team in one-off admin.
Subscription-style repeat orders
Set up standing orders and repeat delivery schedules per household, so regular customers are automatically included in the next relevant round without a fresh order every time.
Card-on-file and recurring payments
Store payment details securely and charge automatically on delivery or on a schedule, turning hundreds of small transactions into a background process instead of a chasing exercise.
Access and safe-place notes on every address
Record gate codes, preferred drop points, pets and any access quirks against each residential address, so any driver on any day knows exactly how to complete the delivery.
Delivery notifications and time windows
Let customers know their delivery is on the way with an estimated time, cutting missed deliveries and 'where's my water' calls to the office.
Self-serve customer portal
Customers can check their next delivery, change quantities or frequency, update their card and view invoices themselves — reducing inbound calls without reducing service.
Routes that mix homes and businesses
Residential drops and commercial stops can sit on the same optimised route, so you're not running separate rounds just because the addresses look different.
The outcome
Lower admin per account
Recurring billing and self-service cut the manual work behind every small residential customer.
Fewer missed deliveries
Access notes and notifications mean drivers get to the right spot even when no one's home.
Steadier cash collection
Card-on-file payments remove the chase for hundreds of small invoices.
Happier repeat customers
A self-serve portal keeps residential customers in control without adding calls to your office.
Frequently asked questions
Can ProWat handle residential and commercial customers on the same system?
Yes. Residential and commercial accounts share the same platform, and their stops can be combined onto the same optimised routes where that makes sense.
How does recurring billing work for residential customers?
You can store a customer's card securely and charge it automatically on delivery or on a set schedule, so payment doesn't depend on someone remembering to pay an invoice.
What happens if a driver can't get an answer at the door?
Each address can carry access instructions and a safe-place note, so drivers know where to leave the delivery, and the customer is notified once it's done.
Can customers manage their own account?
Yes. The self-serve portal lets customers view upcoming deliveries, change frequency or quantity, update payment details and see past invoices without contacting your office.
Does this replace our route planning for residential rounds?
It works alongside it. ProWat's route planning optimises residential and commercial stops together, so home deliveries fit naturally into efficient rounds rather than running as a separate, less efficient operation.
See residential delivery running alongside your commercial rounds
Book a demo and we'll show you how ProWat manages subscription-style residential accounts — billing, notifications and self-service included — without adding to your admin.
Planning routes across homes and businesses? See our delivery route planning software.
Also billing rental equipment? Check out our rental billing software.
Book a Demo